Other Notable Research Activities

  • Created a framework for Research and Service Design to serve as a ways-of-working document, as well as onboarding new team members. It included a user manual, UXR vs SD, Process Selection Guide, Research Definition of Ready, and Methods and Deliverables.

  • Increasing the number of meals rated from 24% to 50-60% through conditional/custom notifications

  • Created a new survey process, following best onboarding NPS practices, as well as capturing average industry scores to benchmark against.