Other Notable Research Activities
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36 user interviews and existing data analysis
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Created a framework for Research and Service Design to serve as a ways-of-working document, as well as onboarding new team members. It included a user manual, UXR vs SD, Process Selection Guide, Research Definition of Ready, and Methods and Deliverables.
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Increasing the number of meals rated from 24% to 50-60% through conditional/custom notifications
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Created a new survey process, following best onboarding NPS practices, as well as capturing average industry scores to benchmark against.